Delivery and Shipping

Below you can see how Kopp's delivery and shipping policies work.

Delivery

In Curitiba, orders placed before noon will be delivered on the same day, after that time the delivery will be made on the next working day. In other places, deliveries will be carried out by Correios, obeying their deadlines. It is the customer’s responsibility to provide the correct delivery address for the products. In case of incomplete or incorrect addresses, delivery may be impaired.

Delivery Deadlines

The deadlines or delivery dates stipulated are estimates only, as the delivery of the products is carried out by third parties. Therefore, the delivery period may be extended in the event of any unforeseen adversity in the delivery route that occurs after acceptance of the purchase order. The extension will also be valid if the same situations occur with one of our suppliers.

Kopp undertakes to inform the customer, as soon as possible, when such adversities will start and end. In these cases, Kopp is not responsible for the delay in delivery, since this part of the process is not carried out by Kopp, but by third parties.

Shipping

It is the customer’s responsibility to provide the correct delivery address for the products. In case of incomplete or incorrect addresses, delivery may be impaired. In this case, it is the customer’s responsibility to bear the costs of reshipment. In the case of exchanges or returns, Kopp is not responsible for the shipment (shipping) of the products .