Warranty Policies

Check out the policies for guaranteeing the non-osseointegration of the implant.


Kopp recommends that the dentist and the patient follow the following guidelines to prevent loss of osseointegration.

It is the responsibility of the dentist

  • The correct surgical installation of the implant in the patient, following the manufacturer’s instructions;
  • Document the entire clinical case with initial tomography, post-installation tomography and panoramic radiography of the installed prosthesis;
  • Initial photos, photos after implant installation;
  • Present a correct treatment planning and care and possible failures;
  • Guide the patient in the care before and after the surgical implantation;
  • Conduct periodic consultations to monitor implant maintenance and prevention.

It is the patient’s responsibility

  • Follow your dentist’s pre and post operative guidelines.
  • Avoid bad habits like smoking, not taking drugs and alcoholic beverages;
  • Perform excellent oral hygiene;
  • Inform any sign or symptom;
  • Do not use the prosthesis by compressing the implanted site;
  • Perform initial and final radiographic tomographic examinations;
  • Attend all scheduled appointments for follow-up of the implant.

Condições da Garantia

The replacement of the implant that is not bone-integrated will be performed after analysis and report of all documents and complementary exams have been sent to Kopp. Implant losses will only be replaced in the bone-integration phase (4 months).

This warranty does not cover:

  • Kopp products that have been modified by the dentist or third parties;
  • Kopp products that have not been used according to the manufacturer’s instructions for use;
  • Kopp products that have been used in patients who have any of the contraindications described in the instructions for use before, during or after implant installation;
  • The patient’s lack of oral and regular hygiene;
  • Kopp products that were installed incorrectly during surgery or prosthesis.

Documents for shipping products

The Kopp guarantee plays a role in helping to verify the problem that has occurred. For this reason we request the following documents:

  • Initial tomography and post installation of the implant, panoramic radiography after installation of the prosthesis and radiography of the loss of osseointegration;
  • Photos before and after implant installation, photo of the prosthesis with several views;
  • Copy of the patient’s clinical record containing the dates of the implant and prosthesis procedures;
  • Health examinations of the patient;
  • Traceability label for the implant and components used during treatment;
  • Email the documentation.

We want to reaffirm that it will only be possible to study the problem if the professional sends all the documents requested above to verify the possible cause of the loss of osseointegration.